Friday, 15 September 2017

There Is Still A Place For Desktop Tech Support Companies

By William Bell


There are some young people who have probably never seen a personal computer. Most family households have no real need for such a tool, since the hand-held devices combined with smart televisions and gaming consoles do everything our desk top could do and more. However, the corporate world still contains the interconnected network that requires administration by desktop tech support companies.

Although the company-based IT concept is fading away, it has been replaced by the IT vendor. Technological support is still responsible for setting up, and often maintaining network databases for companies of all sizes. With so many of these networks being internal Intranet with very little access to the outside Internet, these companies stay largely safe from Internet viruses.

In fact, the Intranet based standard that has come to be the norm in large part due to cyber security risks. Certainly, employees were wasting company time online as well, but that was actually less of a problem when they were using their company systems and knew they could be watched. Now that they do their woolgathering on their own devices, it is even more difficult for companies to monitor how employees use their time.

With the power of the hand-held device came the lowered cubicle wall. In many offices, people work in teams on shared projects, often at large work stations set up much like a family dining table. Not only does this allow for efficient sharing of ideas, but it also allows employees to watch each other, and keeps the worst time-wasting offenders on task more consistently.

Fortunately, the Intranet system has kept many corporations cocooned from threats to their own data, as well as information about employees and clients. Often offices will need to share the work for a period of time with home offices, and this task is often overseen by their IT vendor. An administrator will schedule the data dump for some particular time after office hours, but the oversight is done off-sight as part of a service contract.

Cyber attacks are not always done by people wanting banking or social security numbers. Two of the most common sources of hacks in the modern corporate world are the Press, or corporate competitors. Employees who have special access to the Internet for work-related, or even family-related reasons are their best hope for getting inside a system, and some hackers have become quite creative with phishing techniques.

Anyone who is permitted such outer-office communication must be on their guard for this type of trickery. Corporate secrets, recipes, memorandums, or new developments can all be accessed by a savvy hacker with a good enough mock-up website. Anyone allowed to utilize back doors at work in order to communicate with family should avoid opening any emails other than from those people.

Any emails that seem questionable, even if they appear to come from a reliable source, should be reported to an IT vendor immediately. In fact, it should be flagged and not forwarded, allowing the vendor to access the email remotely. Your IT vendors have people on staff who are trained to recognize the most up-to-date security threats, and they may even be able to trace such messages to their source.




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